Hello , please make a note of our return policy - 

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1.All our products are shipped via insured courier service and to claim refund or exchange for products damaged during shipping We request you to provide a video of you opening the package containing our product to ensure the package has reached you in its original shipping state , with out this video acknowledgement we will be unable to provide you any refund or replacement .
 

2.All our products are hand checked before shipping and carry a Quality Checked sticker ,  we do not ship damaged or low quality products , as such if you have decided to return the product for any reason we require you to ship the product back to us by post . Once we receive your product , if the product is in its original condition and has not been used ,  then we can issue a refund amount which will be equal to - the amount you have paid us minus the charges we have incurred to ship the product to you in the first place , the balance amount will be refunded to your original mode of payment withing 3-7 working days after we have received our product back in its original state.

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3. All international orders are shipped via insured courier service and we request you to be patient and allow us to file a insurance claim on your behalf if any product is lost or damaged in transit .